To provide the learner with an understanding of inbound sales strategy in a sales and marketing environment.
Who should do this Course:
Customer Service Agents, Inbound Sales Agents, Call Center Staff, Inbound Sales and Marketing Staff, Sales and Marketing Managers,
At the end of this course participants will be able to:
Apply customer experience knowledge to your role using defined methodologies and procedures, including Active Listening skills and Interpersonal skills.
To Identify customer needs through good communication and respond in a timely manner.
Define and understand what customer experience means and how it applies to organizational needs and role requirements.
To Develop a clear knowledge of how to apply customer experience strategy.
Instruction Methods: Presentation, Group Activities, Discussion.
Assessment: Short answer written test
Participants will receive a certificate of Completion/Achievement.
Duration: 1 day
For More Information or to make a booking call 01– 4011754 or email: email@example.com