If you work or want to work in Customer Services or a Customer Facing Role, this course will provide you with the required knowledge and skill to be able to carry out a range of customer service tasks.
Customer Service Principles, Customer Service & the Organisation, Communications, Internal/External Customers, Improving Customer Service, Inbound/Outbound Sales, Body Language, Customer Service Roles & Activities, Handling Complaints
Duration: 2 Days
Suitable for Staff, Supervisors and Management working the Retail/Services Industries or any person working in a customer facing role.
For More Information or to make a booking call 01– 4011754 or email: email@example.com